Job in UK for Customer Services Assistant (Part-Time, 16hrs)

The purpose of the position:

As the Customer Services Assistant in the Customer Services division, you will be a customer-focused individual who will always provide superior customer service to our retailers and customers. You will be able to provide exceptional levels of communication and demonstrate your capacity to work as part of an exceptional customer services team to guarantee the continuous provision of exceptional customer services.

Key Responsibilities:

Complying with the terms of employment when working shifts and hours.
to carry out responsibilities in accordance with the Community & Commercialization Manager's instructions.
to carry out regular inspections of the Center in accordance with the Director's instructions. to fully adhere to the Center's Health and Safety Policy.
To guarantee that the prerequisites of the Fire guidelines are completely consented to. to guarantee that the Center's rules and regulations are always followed.
to support and complete all Shopmobility-related tasks. Ensure that all contractors who arrive on site follow the Center's procedures for managing contractors.
Make certain that the Center is a pleasant and secure setting.
To communicate with customers and retailers, one must have polite communication skills.
to record things like compliments, incidents, lost property, and so on. in the appropriate database as soon as possible.
To help with lost vehicles, youngsters and families.
to communicate as necessary with each other department. being proud of the center and helping to keep its high standards up in everything you do.
Being able to understand what customers want and give them useful advice.
Providing a high-quality, fast, and friendly service. Taking the initiative to help customers.
Making sure you know all the facilities and processes so you can respond to questions, comments, and compliments from customers in accordance with company policy.
Looking out for your own health and the health and safety of others.
Being observant at all times and immediately reporting any suspicious individuals or packages.
Keeping a shrewd and very much prepped appearance fulfilling our uniform guidelines.
to actively interact with customers throughout the shopping center, offer assistance and direction, and provide outstanding customer service.
Ensure that customer feedback is communicated to line management and that customer comments are recorded.
Guarantee that a positive envision of the middle is shown consistently. Right methodology to be followed consistently.
addressing any inquiries from visitors or customers in a friendly and professional manner.
Handle and resolve complaints from customers professionally, ensuring that the relevant person is informed.
As necessary, promptly and precisely process accident and incident reports.
Use the appropriate method to report any security-related incident.
Perform any additional responsibilities assigned by the management team or supervisor.
Expanding your insight and abilities through instruction and preparing.